Know your rights

You're about to board the plane to your dream destination and suddenly what is supposed to be the beginning of an exciting trip turns into a nightmare. Your flight has been delayed or worse yet, cancelled. You don't have to put up with it. Many passengers are not aware that airlines are obliged to provide compensation. What kind and how much compensation you are entitled to depends on your case. Here are the five factors to look out for.

Flight-Delayed.co.uk customer reviews: Joe

Joe O'Donoghue, easyJet flight U2 7447

Who: Joseph (Joe) O'Donoghue, from London

Flight: U2 7447, from London Southend Airport to Ibiza on 18 August 2012 with easyJet.

“I was flying alone from London. Some close friends from Australia had organised a week in Ibiza to celebrate their marriage with those in Europe who could not make the wedding. It had also been a tough year with work, so I was very much looking forward to the break! I arrived at the airport on time, with plenty of time to spare. But upon checking in, I was told that I had missed my flight. When I said that was impossible because it was only 3.15pm, and the flight was at 5pm, the booking counter told me that the flight had been changed to 4pm and said I must have received a notification from easyJet about the time change. I hadn’t received anything. I was then told that I wouldn’t be able to get on another flight to Ibiza until the next day (24 hours later), and that I would have to pay for the difference between my fare and the new fare. In addition, I would have to go to Gatwick because that’s where the flight was departing from.”

“Over the next 24 hours (obviously insanely angry!) I tried to get in touch with easyJet numerous times but was told I would need to wait a few weeks until it was investigated. I of course also had to get a train back into London with all luggage and basically wait for my flight the following night. This all led me to miss a celebratory dinner in Ibiza. When I followed up with easyJet later on, I had to try around 4 or 5 times before hearing anything back. On one phone call with them, I was told that they would pay for my transfer fee (the additional charge for the new flight), if I essentially went away with no further investigation. Of course, I refused and told them I wanted them to resolve the issue. They eventually got in touch again and admitted that they had never sent me a notification of the flight change, and also admitted that it was a technical error on their side which caused the problem. They then said they were happy to pay for any 'additional' flight charges I had to pay on top of my original cost, and also the train fares to the Gatwick. I told them I wanted them to pay for the entire first flight that I had missed and for the transfer fees and train tickets. They refused. Obviously angry that I would not be reimbursed for a flight that I had paid full price for and missed due to easyJet's error, I sent a letter to the board of directors, explaining to them how for the sake of approximately £100.00, they have lost a loyal customer and generated a whole lot of bad word of mouth. I was sent a response by an executive support lady telling me that even though easyJet were sorry for my experience, they had essentially stuck to their 'contract' with me, and therefore legally didn't have to pay for my flight..” 

“Naturally, I was extremely disappointed and frustrated that easyJet was getting away with treating a customer this way. But I then came across an article about Flight-Delayed.co.uk and found out that passengers can claim compensation for the time they lose as a result of a delay. This wasn’t made clear to me by the airline at all. Once the guys got involved the whole process was really easy and straightforward. The airline responded to the request for compensation within 24 hours, and they paid me the full €250.00. What I think of Flight-Delayed.co.uk? Excellent! I’d say ‘keep up the good work!’ The rates are fair and I think it makes sense to make an additional contribution a voluntary option for those customers that are satisfied with the service. I personally was happy to oblige.”

Part one of Flight-Delayed's travel tip #9: Holiday horror

There are preventative measures you can take to avoid holiday horror as much as possible. www.flight-delayed.co.uk compiled a number of tips to ensure you are fully prepared when you go on your holiday this year! Read the full post here.

Our apologies, your flight has been delayed by 86 years...

Flight delays and cancellations are sometimes inevitable. But a flight being delayed by 86 years is quite a unique occurrence. It happened last Monday on an easyJet flight. Read the full blogpost here.

Part 8 of Flight-Delayed's travel guide: City tips and holiday hotspots

You're finally on your holiday, but how do you now find a good restaurant for a good price and not end up in some horrible tourist trap? And how do you find out where the locals go, and what the hidden gems are at your holiday destination? With these tips from the Flight-Delayed team! Read the full blogpost here.

Part 6 of Flight-Delayed's travel guide: Where to get cheap ice cream?

We thought it would be a good idea to do some research the world of ice cream, since it's the appropriate season! When we eat ice cream we want good quality, but we of course also want to have it for a great price. So read on and find out where in the world ice cream is cheapest and where most expensive. Read the full blogpost here.

Part 5 of Flight-Delayed's travel guide: Packing tips

Summer is here begun and that means many people are getting ready for summer holiday to a sunny destination. But packing a suit case can be a daunting task. And what better way to ruin your well-deserved summer holiday by leaving that essential item at home? So be sure not to, and follow Flight-Delayed's packing tips! Read the full blogpost here.

Quiz: food flags!

Take a guess: which country does the flag below, created at the Sydney Food Festival, represent?

Take the full quiz on the Flight-Delayed blog. 

Has your flight been delayed or cancelled, or have you been denied boarding? www.flight-delayed.co.uk can help you get the compensation you are legally entitled to!

Emergency landing American Airlines because of singing woman

An American Airlines flight has made an emergency landing due to 'I will always love you' recently! A passenger on an American Airlines flight is apparently such a huge fan of 'The Bodyguard' that she couldn't contain herself and simply had to sing the song for the entire duration of the flight. The incident was actually caught on tape - watch the video on the Flight-Delayed website.

Has your flight been delayed or cancelled, or have you been denied boarding? www.flight-delayed.co.uk can help you get the compensation you are legally entitled to! 

Part two of Flight-Delayed's travel guide: top-5 activities for 2013

Flight Delayed is compiling travel tips for the summer holiday season this year. In this edition, we will be giving tips for the top-5 activities for 2013. Read them on our blog!

BBC's Watchdog on flight delay compensation

The BBC One's Watchdog discussed flight delay compensation and EU regulation 261/2004 in their show last Wednesday, May 8th. 

You can watch the item on our blog.

Has your flight been delayed or cancelled, or have you been denied boarding? www.flight-delayed.co.uk can help you get the compensation you are legally entitled to! 

Prohibited items air travel

A couple of air passengers forgot to check the list of restricted items before they went to catch their flight.. Shown on the image below are items that you can't bring with you when you fly, for instance a chain saw. Well, I never knew!...

Has your flight been delayed or cancelled, or have you been denied boarding?www.flight-delayed.co.uk can help you get the compensation you are legally entitled to!

Man sues Virgin air for midair incident

An American passenger, Salvatore Bevivino, is suing airline Virgin for 500,000 dollars (320,000 GBP). Why? The passenger wanted to order a drink, but he had to do so via the touch screen system, according to Virgin's flight attendants. A brawl ensued. Read the full post on our blog at www.Flight-Delayed.co.uk.

Turkish Airlines flight attendants forbidden from wearing red lipstick

Turkish Airlines Flight attendants will no longer be able to wear red lipstick while working; only pastel tones will be allowed. High buns, wigs and tattoos will also be banned. The new rules have sparked controversy with the female employees. Read the full post on our blog at www.Flight-Delayed.co.uk.

Passenger with Tourette Syndrome denied by JetBlue

A passenger suffering from Tourette's was denied boarding on a flight of JetBlue. The man couldn't stop hollering the word 'bomb' and was denied to board his flight. Read the full post on our blog at www.Flight-Delayed.co.uk.

Free-roaming hamster delays flight

Hamster delays flight. Well that's definitely not a headline you see every day! A hamster was found running through an airplane that was about to leave from Brunei to Brisbane. All passengers were evacuated in order to find the creature. Read the full (quite unbelievable) post here.

Travel tips: Flight-Delayed's travel guide

At Flight-Delayed, we love holidays and hate bad luck. Fortunately, we are able to offer a helping hand in case of flight cancellations or delays. We will also be sharing tips for travel in the weeks and months to come, to ensure your holiday goes without a hitch this summer. Today, we share our first travel tip with you on our blog.

If you experience a flight delay this year, you may be entitled to compensation! Go to our website to see how much compensation you may be entitled to. 

Air passengers charged for fuel

A few hundred passengers were forced to pay the gas bill for their flight, as a result of Comtel Air having run out of funds. The Austrian airline Comtel Air stopped to refuel in Vienna on one of their flights, but apparently didn't have the money to pay for the gas after they had already pumped it! Read the full story here.

If you have experienced flight delay, flight cancellation or denied boarding, you can check whether you are entitled to receive compensation under EU Regulation on www.flight-delayed.co.uk. 

Passengers on Comtel Air flight pay fuel bill

Passengers of a Comtel Air flight were forced to pay the fuel bill for their flight. The Austrian airline's flight had a refueling stopover in Vienna, but apparently couldn't cover the bill! Read the full story here.

787 Dreamliner flown by F-18 pilot

Have you ever wondered what would happen if an F-18 pilot would get behind the 'wheel' of a 787 Dreamliner Boeing? We hadn't, to be quite honest, but it's fun to watch anyway! Read the full post here. 

Have you experienced a flight delay or cancellation? You may be entitled to compensation of up to 600 euros. Check if you can receive compensation at http://flight-delayed.co.uk.